Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- United States : 6 - 14 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Does my order have a tracking number?
CANADA : if you selected the 2.50$ Letter mail shipping it is not tracked and can take a long time to reach you. Upgrades are available at checkout.
USA : If you selected the standard shipping (small packet) without any upgrades, there is no tracking. Tracking can be added as an upgrade.
INTERNATIONAL : always includes tracking
+ Unless your order is Canada letter mail, I make my labels on Etsy and the informations are sent automatically. If your confirmation of shipment message doesn't include tracking, there isn't one.
+ You can have access to your purchases on Etsy by clicking on your image profile and you'll be able to see if your order includes tracking.
International orders : Will I be refunded if I send back my order without paying the import taxes?
If you paid for shipping : I will refund your order minus the shipping fees.
If the shipping was free : I will subtract the amount I paid to ship your parcel from the total of your order, this can go from 20$CA to 65$CA